Data

Latchgate is registered with the Information Commissioners Office Reg ZA290301.

Privacy Policy

Latchgate Services Ltd., trading as Jane de Vos (the “Company”) is committed to maintaining robust privacy protections for its users. Our Privacy Policy (“Privacy Policy”) is designed to help you understand how we collect, use and safeguard the information you provide to us and to assist you in making informed decisions when using our Service.

For purposes of this Agreement, “Site” refers to the Company’s website, which can be accessed at www.janedevos.com

“Service” refers to the Company’s services accessed via the Site, in which users can view details of the services on offer and contact us to make an enquiry.

The terms “we,” “us,” and “our” refer to the Company.

“You” refers to you, as a user of our Site or our Service.

By accessing our Site or our Service, you accept our Privacy Policy and Terms of Use (https://www.janedevos.com/terms-of-use/), and you consent to our collection, storage, use and disclosure of your Personal Information as described in this Privacy Policy.

INFORMATION WE COLLECT
Latchgate collects “Non-Personal Information” and “Personal Information” in the categories described below.

Usage data
Latchgate will process information about your use of our website and services (“usage data”). The usage data may include
(1) the browser types and versions used
(2) the operating system used by the accessing system
(3) the website from which an accessing system reaches our website (so-called referrers)
(4) the sub-websites
(5) the date and time (so-called timestamp) of access to the Internet site
(6) an Internet protocol address (IP address)
(7) the internet service provider (ISP) of the accessing system
(8) the geographical location of the user
(9) the page views and site navigation paths
(10) the pattern of the users’ use of the service with regards to timing and frequency
(11) any other similar data and information that may be used in the event of attacks on our information technology systems.

The source of the usage data is Google Analytics. The usage data collected is needed to
(1) deliver the content of our website correctly
(2) optimise the content of our website as well as any advertisement
(3) ensure the long-term viability of our information technology systems and website technology
(4) provide law enforcement authorities with the information necessary for criminal prosecution in case of a cyber-attack.

In order to process this information, we have our legitimate interests in monitoring and improving our website and services.

Notification data
Latchgate may process information that you provide to us for the purpose of subscribing to our email notifications and/or newsletters (“notification data”). Our newsletter may only be received by the user if
(1) the user has a valid email address and
(2) the user registers for the newsletter shipping.
A confirmation email will be sent to the email address registered by a user for the first time for newsletter shipping, for legal reasons, in a double opt-in procedure. The confirmation email is used to prove whether the owner of the email address as the user is authorized to receive the newsletter.

When the user registers for the newsletter, we also store the IP address of the computer system assigned by the internet service provider (ISP) and used by the user at the time of the registration, as well as the date and time of the registration. The purpose of the collection of this data is to legally protect Latchgate by ensuring understanding of the possible misuse of the email address of a user at a later date. The personal information collected as part of a registration for the newsletter will only be used to send our newsletter.

The subscription to the newsletter may be terminated by the user at any time. The consent to the storage of personal data, which the user has given prior to the shipping of the newsletter, may be revoked at any time. For the purpose of revoking consent, a corresponding link for unsubscribing is found in each newsletter.

Enquiry data, correspondence data and customer relationship data
Latchgate may process information contained in any enquiry you submit to us regarding our services and products (“enquiry data”). If a user contacts us via email or via a contact form, the personal information transmitted by the user is automatically stored.
The personal information may include:
(1) the user’s contact information
(2) the user’s name
(3) the name of the user’s employer
(4) the user’s job title or role
(5) the metadata associated with the communication
(6) and information contained in communications between the user and Latchgate

Such personal data transmitted on a voluntary basis by a user to Latchgate are stored for the purpose of processing or contacting the user, managing our relationships with customers, keeping records of communication with the user, and promoting our products and services to customers.

Publication data
Latchgate may process information that the users post for publication on our website or through our services (“publication data”). On our website the users can post information in the following ways: blog comments, forum posts and contact forms.

HOW WE USE AND SHARE INFORMATION
Personal Information
Except as otherwise stated in this Privacy Policy, we do not sell, trade, rent or otherwise share for marketing purposes your Personal Information with third parties without your consent. We do share Personal Information with vendors who are performing services for the Company, such as the servers for our email communications who are provided access to user’s email address for purposes of sending emails from us. Those vendors use your Personal Information only at our direction and in accordance with our Privacy Policy.

In general, the Personal Information you provide to us is used to help us communicate with you. For example, we use Personal Information to contact users in response to questions, solicit feedback from users, provide technical support, and inform users about promotional offers.

Non-Personal Information
In general, we use Non-Personal Information to help us improve the Service and customize the user experience. We also aggregate Non-Personal Information in order to track trends and analyse use patterns on the Site. This Privacy Policy does not limit in any way our use or disclosure of Non-Personal Information and we reserve the right to use and disclose such Non-Personal Information to our partners, advertisers and other third parties at our discretion.

Legal purpose of the processing of personal data
Latchgate may process any of your personal information identified in this privacy policy where necessary for the establishment, exercise or defence of legal claims, both in court proceedings and in an administrative or out-of-court procedure. The legal basis for this processing is the protection and assertion of our legal rights, your legal rights and the legal rights of others.

Latchgate may also process any of your personal information identified in this privacy policy where necessary for the purposes of obtaining or maintaining insurance coverage, managing risks, fulfillment of tax obligations, or obtaining professional advice. The legal basis for this processing is the proper protection of our business against risks.

RETAINING AND DELETING YOUR PERSONAL INFORMATION
The personal information that we process for any purpose or purposes will not be kept for longer than is necessary for the expressed purpose. We will retain your personal data as follows:
• the user’s contact information
• the user’s name
• the name of the user’s employer
• the user’s job title or role
• the metadata associated with the communication
• and information contained in communications between the user and Latchgate

will be retained for a minimum period of 6 months and for a maximum period of 5 years.

In some instances it is not possible for us to specify in advance the periods for which your personal information will be stored by us. In such cases, we will determine the period of retention based on the following criteria:
• the period of retention of contact information,
• the period of retention of billing details
• the period of retention of information contained in communications between the user and Latchgate
will be determined based on the term you are a client with us.

YOUR DATA PROTECTION RIGHTS UNDER THE GENERAL DATA PROTECTION REGULATION (GDPR)
If you are a resident of the EEA, you have the following data protection rights:

● If you wish to access, correct, update, or request deletion of your personal information, you can do so at any time by emailing info@janedevos.com.
● In addition, you can object to the processing of your personal information, ask us to restrict the processing of your personal information, or request portability of your personal information.
● You have the right to opt-out of marketing communications we send you at any time. You can exercise this right by clicking on the “unsubscribe” or “opt-out” link in the marketing emails we send you. To opt-out of other forms of marketing, please contact us by emailing info@janedevos.com.
● Similarly, if we have collected and process your personal information with your consent, then you can withdraw your consent at any time. Withdrawing your consent will not affect the lawfulness of any processing we conducted prior to your withdrawal, nor will it affect the processing of your personal information conducted in reliance on lawful processing grounds other than consent.
● You have the right to complain to a data protection authority about our collection and use of your personal information. For more information, please contact your local data protection authority.

We respond to all requests we receive from individuals wishing to exercise their data protection rights in accordance with applicable data protection laws.

LINKS TO OTHER WEBSITES
As part of the Service, we may provide links to or compatibility with other websites or applications. However, we are not responsible for the privacy practices employed by those websites or the information or content they contain. This Privacy Policy applies solely to information collected by us through the Site and the Service. Therefore, this Privacy Policy does not apply to your use of a third party website accessed by selecting a link on our Site or via our Service. To the extent that you access or use the Service through or on another website or application, then the privacy policy of that other website or application will apply to your access or use of that site or application. We encourage our users to read the privacy statements of other websites before proceeding to use them.

UPDATES
We may update this policy from time to time by publishing a new version on our website. You should check this page occasionally to ensure you are happy with any changes to this policy. We may notify you of significant changes to this policy by email or by placing a prominent notice on our site. Significant changes will go into effect 30 days following such notification. Non-material changes or clarifications will take effect immediately. You should periodically check the Site and this privacy page for updates.

CONTACT US
This website is owned and operated by Latchgate.

If you have any questions regarding this Privacy Policy or the practices of this Site, please contact us by sending an email to info@janedevos.com.

Last Updated: This Privacy Policy was last updated on 1 May 2023.

DATA PROTECTION OFFICER
Our data protection officer’s contact details are: info@janedevos.com telephone 01903 898526.

TERMS & CONDITIONS

1. These terms & conditions apply to any work done for the Client by the Freelancer and are supported by the Freelancer Agreement and Data Processing Agreement that will be issued prior to any work commencing. 
2. The Freelancer will provide service(s) as mutually agreed, confirmed in writing by the Client.
3. The work will be carried out unsupervised at such times and places as determined by the Freelancer, using her own equipment.
4. The Freelancer confirms that she is self-employed, is responsible for her own income tax and National Insurance contributions, and for paying VAT (where applicable) and will not claim benefits granted to the Client’s employees.
5. The Freelancer trades as Latchgate and can be contacted by telephone 01903 898526 and email info@janedevos.com
6. Initial 30 minute consultation is complimentary.
7. The Freelancer agrees to attend the Client’s or other premises for necessary meetings, the time spent and agreed reasonable expenses incurred to be reimbursed by the Client.
8. The Client will pay the Freelancer a fee per hour OR an agreed flat fee for the job, plus VAT where applicable.
9. First time clients will initially be invoiced after two (2) weeks then all subsequent invoices will be at the frequency agreed as per the Freelancer Agreement which is issued and signed by all parties prior to any work taking place.
10. Billable time includes meetings outside of contracted hours, and includes the writing and/or reading of correspondence sent by mail or email.
11. All postage, printing and other stationery expenses bought on behalf of the client’s business will be added to the invoice for reimbursement.
12. The completed work will be delivered on or before the date agreed, for the agreed fee, which will be based on the description of the work required and the brief, both supplied by the Client.
13. If, however, on receipt of the item to be worked on or at an early stage, it becomes apparent that significantly more work is required than had been anticipated in the preliminary discussion/brief, the Freelance may renegotiate the fee and/or the deadline.
14. Similarly, if, during the term of the Freelance’s work, additional tasks are requested by the Client, the Freelancer may renegotiate the fee and/or the deadline.
15. If the project is lengthy, the Freelancer may invoice periodically for completed stages.
16. Should ongoing project work be suspended or delayed through any default of the client, the Freelance shall be entitled to immediate payment for work already carried out and expenses incurred.
17. Final proofreading and checking of all work supplied is the responsibility of the client.
18. Any errors must be reported within three (3) days of receipt of completed work. Errors generated by the Freelancer will be rectified in her own time and at her expense but amendments or alterations requested by the client thereafter will be charged at the standard hourly rate.
19. Unless agreed otherwise at the outset, payment will be made within 7 days of receipt of the Freelance’s invoice, according to the Late Payment of Commercial Debts (Interest) Act 1998 (amended 2002 and 2013).
20. A detailed time report will be provided with the invoice unless the client requests otherwise.
21. All payments are to be made by bank transfer or counter credit.
22. No further work will be undertaken once an invoice becomes overdue.
23. Any content created by the Freelance as part of a copy-editing/proofreading/project management process will become the copyright of the Client, unless otherwise agreed.
24. The nature and content of the work will be kept confidential and not made known to anyone other than the Client and its contractors without prior written permission.
25. The Freelance guarantees that any work that she/he subcontracts on behalf of the Client will be completed to the same standard, schedule and budget and with the same conditions of confidentiality.
26. Under the terms of the Data Protection Act 1998, the Client and the Freelance may keep on record such information (e.g. contact details) as is necessary. Either may view the other’s records to ensure that they are relevant, correct and up to date.
27. Either the Client or the Freelance has the right to terminate a contract for services if there is a serious breach of its terms.
28. Information concerning dispute resolution is contained in the Freelance Agreement including communication on recourse options before litigation.
29. This agreement is subject to the laws of England and Wales, and both Freelance and Client agree to submit to the jurisdiction of the English and Welsh courts.